Our Goal is to be readily recognised as the leading Legal, Estate Agency and Financial Services Firm in the Buchan Area, providing a service second-to-none and with a reputation which reflects this.
- Our commitment to meeting and exceeding our clients' expectations to the point where the client not only remains our client but, with their recommendations, and our marketing efforts, they help us gain new clients.
- Our effective management and development of our people, services, information technology and operational and strategic methods.
- Our ensuring, with the provision of suitable training, that every person within the firm makes the maximum possible contribution to achieveing our goal and has the opportunity to fulfil their potential.
- Our acceptance that we must continually strive to improve the service we provide to our clients by gaining increased knowledge, expertise and skills and by developing our client care initiatives in response to client demands and expectations.
We will have the same respect and value for our people as we have for our clients. We will be fair and open with our people. We will encourage their participation and we will lend support when required. We will give individuals and teams responsibility and with that responsibility, accountability. We expect our people to be adaptable, confidential, courteous, flexible, honest, keen to learn, to have empathy and respect, to be team workers, to become involved and to be dedicated to putting the client first always.